Our team of doctors, nurses and health care assistant work together to provide you with the very best health care.
We have a dedicated team of receptionists and administrative staff who are here to help you get the most out of our services. Do please ask if you have any questions.
To find out more, click on the tabs below.
Dr Rehana Butt has been with the practice since 1991. She has special interest in women's health, diabetes and asthma.
Dr Amer Salim
MBChB DRCOG FRCGP MA (Clin Ed). Dr Salim joined the practice in 1995. He is a GP trainer and GP appraiser. He has an interest in medical education and is an examiner for the Royal College of GPs.
Dr Sy Ahsan joined the practice in 2003. She has an interest in family planning, women's healthcare and nutrition.
Dr Matthew Beddoe joined the practice in 2010. His interests include diabetes, heart disease and psychiatry. He also has a role in healthcare commissioning in Wandsworth. He is a GP trainer.
Dr Stuart Reiss joined the practice June 2018.
Dr Abid Shoaib joined the practice September 2018.
Dr Jeremy Gray joined the practice 2020.
Registrars in General Practice are our GPs of the future. Prospective GPs now spend a minimum of four years in further training following graduation from university, in both hospital and general practice medicine, before being fully qualified GPs. The practice has always been heavily involved in the training of future GPs.
The Practice regularly employs 'Registrars', who are fully qualified doctors, registered with the General Medical Council. The Registrars practise under the supervision of our GP trainers.
We have a long tradition of teaching, and in particular welcoming students from St George's hospital who are training to be doctors. From time to time your doctor may ask your permission for a medical student to sit in during your consultation. You may be asked to talk with the student who will be always under the supervision of your doctor. We are very grateful for your help in training these young students but if you would prefer not to have a student present please just let a receptionist know.
Natasha Frederick
Natasha is our senior nurse practitioner and joined the practice in 2010. She has completed her advanced training and is able to diagnose and treat minor illness. She has particular interest and expertise looking after patients with diabetes, COPD and asthma. She is qualified to provide a complete range of treatment room services including wound management, ear syringing, cervical smears and family planning. She is also qualified to provide childhood immunisations and travel vaccinations.
Malgorzata Elliott - HCA
Shahella Ahmed - Clinical Pharmacist
Ballay Kalsi - Pharmacy Technician
Emily Scott - Social Prescriber
Tony Cavanagh - Paramedic
Hana Hrabalova - Mental Health Worker - Primary Care Plus Service
Linda Banks
Operational Manager
David Potton
Business Manager
Mrs Linda Buckmaster
Reception Manager
Helena Ladjouze
Deputy Reception Manager
Karen Hill
Administrator
Denise Brooker
Receptionist
Margee Dalimot
Receptionist
Karl Patterson
Receptionist
Dara Warraich
Receptionist
Falcon Road Medical Centre has been the custodian of personal family practice in North Battersea for over 50 years.
Our MISSION is to preserve that legacy by striving to deliver a service fit for the 21st Century, underpinned by care, compassion and quality for a further 50 years.
Our VISION is to provide a practice environment that is friendly, helpful, flexible and accessible, with healthcare that is safe, effective, caring, responsive and well-lead.
Our VALUES are to treat our patients fairly, equally and respectfully, expecting the same in return, and to nurture, appreciate and communicate with all members of our practice team.
You have the right to:
You are responsible for:
The practice complies with data protection and access to medical records legislation.
Doctors, nurses and administration staff operate a strict policy of patient confidentiality, and you should feel confident in disclosing any information which is important to your medical care. Information in your medical records may be shared with others directly involved in your care: other members of the practice team, other clinicians, and practice staff for administrative purposes. Information will not be given to anyone else without your consent, except in very rare circumstances, for instance where there are child protection concerns.
The information we hold on you
Our practice keeps data on you relating to who you are, where you live, contact details, what you do, your family, possibly your friends, your employers, your habits, your problems and diagnoses, the reasons you seek help, your appointments, if you have a carer, where you are seen and when you are seen, who by, referrals to specialists and other healthcare providers, tests carried out here and in other places, investigations and scans, treatments and outcomes of treatments, your treatment history, the observations and opinions of other healthcare workers, within and without the NHS as well as comments and aide memoires reasonably made by healthcare professionals in this practice who are appropriately involved in your health care.
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The Data Protection Act 1998, and Freedom of Information Act 2000 give the individual the right to access personal information held about them, subject to exemptions. For further details go to: www.ico.gov.uk
The information we hold on you
Our practice keeps data on you relating to who you are, where you live, contact details, what you do, your family, possibly your friends, your employers, your habits, your problems and diagnoses, the reasons you seek help, your appointments, if you have a carer, where you are seen and when you are seen, who by, referrals to specialists and other healthcare providers, tests carried out here and in other places, investigations and scans, treatments and outcomes of treatments, your treatment history, the observations and opinions of other healthcare workers, within and without the NHS as well as comments and aide memoires reasonably made by healthcare professionals in this practice who are appropriately involved in your health care.
Click here for more details.
Physical violence and verbal abuse are a growing concern within the NHS. All practice staff have the right to care for others without fear of being attacked or abused. We operate the NHS Zero Tolerance Policy to safeguard staff and patient welfare. Our Team shall always show due respect and courtesy when dealing with patients. In turn, we would request patients to do the same. No form of aggression, verbal or physical in nature will be tolerated, and such behaviour may result in a patient being removed from the practice list and being reported to the Police.
We welcome all types of feedback. It is encouraging to hear what we are doing well, and helpful to find out where you think we could make improvements. Despite our best efforts, sometimes a patient may feel they have a genuine cause for complaint. We will always try to resolve this in-house where possible; if you are unhappy about any aspect of your care we suggest you discuss this in the first instance with the member of the practice team you feel most comfortable with, who may be able to deal with the problem quickly and easily.
Otherwise, please ask to speak to, or write to the Operational Manager, Linda Banks. Your complaint will be acknowledged within three working days, with a plan as to how it will be investigated, and a time-frame in which this will be achieved. The responsible partner for complaints handling is Dr Amer Salim who will oversee the investigation, and report back to you. The practice may need to provide information about you, the treatment you have received, to insurers or legal advisers.
Please note that when responding to complaints, we may need to provide your medical information to insurers or legal advisers. Identifiable patient information will be anonymised unless the insurer or legal advisor specifically needs the information.
If you are dissatisfied with the result of our investigation you have the right to contact the Parliamentary and Health Service Ombudsman for an Independent Review. The Parliamentary and Health Service Ombudsman can be contacted as follows:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1 4QP
Tel: 0345 015 4033
Fax: 0300 061 4000
Website: www.ombudsman.org.uk
Email: phso.enquiries@ombudsman.org.uk
