Tel: 020 7228 1619 Providing care, compassion and quality

The Practice

Practice Team

Our team of doctors, nurses and health care assistant work together to provide you with the very best health care.

We have a dedicated team of receptionists and administrative staff who are here to help you get the most out of our services. Do please ask if you have any questions.

To find out more, click on the tabs below.

New patient registration
Dr Rosie Savage

Dr Rosie Savage joined the practice in 1989. She has a particular interest in children's health, heart disease, epilepsy and learning disability.

Dr Rehana Butt

Dr Rehana Butt has been with the practice since 1991. She has special interest in women's health, diabetes and asthma.

Dr Amer Salim

Dr Amer Salim joined the practice in 1995. His special interests are heart disease and dermatology. He is a GP Trainer and Chair of Wandsworth Local Medical Committee.

Dr Shaheen Haq

Dr Shaheen Haq joined the practice in 1995. She is interested in women's health, contraception and disease prevention. She is also a trained homeopath.

Dr Sy Ahsan

Dr Sy Ahsan joined the practice in 2003. She has an interest in family planning, women's healthcare and nutrition.

Dr Matthew Beddoe

Dr Matthew Beddoe joined the practice in 2010. His interests include diabetes, heart disease and psychiatry. He also has a role in healthcare commissioning in Wandsworth. He is a GP trainer.

Dr David Sayer joined the practice in 2017 and has an interest in Neurology/ Neurosurgery.

Dr Joe Besser joined the practice in 2017 as a GP Registrar.

Registrars in General Practice are our GPs of the future. Prospective GPs now spend a minimum of four years in further training following graduation from university, in both hospital and general practice medicine, before being fully qualified GPs. The practice has always been heavily involved in the training of future GPs.

The Practice regularly employs 'Registrars', who are fully qualified doctors, registered with the General Medical Council. The Registrars practise under the supervision of our GP trainers.

We have a long tradition of teaching, and in particular welcoming students from St George's hospital who are training to be doctors. From time to time your doctor may ask your permission for a medical student to sit in during your consultation. You may be asked to talk with the student who will be always under the supervision of your doctor. We are very grateful for your help in training these young students but if you would prefer not to have a student present please just let a receptionist know.

Natasha Frederick
Natasha is our senior nurse practitioner and joined the practice in 2010. She has completed her advanced training and is able to diagnose and treat minor illness. She has particular interest and expertise looking after patients with diabetes, COPD and asthma. She is qualified to provide a complete range of treatment room services including wound management, ear syringing, cervical smears and family planning. She is also qualified to provide childhood immunisations and travel vaccinations.

Theresa Chimes - Health Care Assistant
When you register at the practice, our health care assistant will carry out your new patient check including weight, height and blood pressure. She also is responsible for inviting adults aged between 40-74 for an NHS health check. In addition, she is a trained smoking cessation advisor.

Mandy King

Linda Banks
Operational Manager

Mrs Amarjit Bhamber
Prescribing Manager

Mrs Linda Buckmaster
Reception Manager

Ms Claudia Prada
Deputy Reception Manager

Karen Hill
Receptionist

Sara Crampsie
Receptionist

Denise Brooker
Receptionist

Mary Goodman
Receptionist

Helena Ladjouze
Receptionist

Falcon Road Medical Centre has been the custodian of personal family practice in North Battersea for over 50 years.

Our MISSION is to preserve that legacy by striving to deliver a service fit for the 21st Century, underpinned by care, compassion and quality for a further 50 years.

Our VISION is to provide a practice environment that is friendly, helpful, flexible and accessible, with healthcare that is safe, effective, caring, responsive and well-lead.

Our VALUES are to treat our patients fairly, equally and respectfully, expecting the same in return, and to nurture, appreciate and communicate with all members of our practice team.

You have the right to:

  • Register and receive treatment regardless of your sex, age, disability, race or income provided you live within the normal catchment area
  • Be treated as an individual and with respect
  • Be seen the same day for a problem you and the medical team agree to be urgent
  • Be able to book in advance to see the practitioner of your choice
  • Access the practice out of hours service
  • Have your treatment explained to you
  • Confidentiality
  • Refuse to be treated in front of any medical students
  • Gain access to an interpreter
  • To complain, without discrimination, if there is a problem

You are responsible for:

  • Making and keeping appointments
  • Arriving punctually
  • Notifying the surgery if you are unable to keep your appointment
  • Ordering repeat prescription in adequate time
  • Treating doctors and practice staff with courtesy
  • Switching off mobile phones when with a health professional
  • Informing the practice of any change of address, name or telephone number

The practice complies with data protection and access to medical records legislation.

Doctors, nurses and administration staff operate a strict policy of patient confidentiality, and you should feel confident in disclosing any information which is important to your medical care. Information in your medical records may be shared with others directly involved in your care: other members of the practice team, other clinicians, and practice staff for administrative purposes. Information will not be given to anyone else without your consent, except in very rare circumstances, for instance where there are child protection concerns.

The Data Protection Act 1998, and Freedom of Information Act 2000 give the individual the right to access personal information held about them, subject to exemptions. For further details go to: www.ico.gov.uk

Physical violence and verbal abuse are a growing concern within the NHS. All practice staff have the right to care for others without fear of being attacked or abused. We operate the NHS Zero Tolerance Policy to safeguard staff and patient welfare. Our Team shall always show due respect and courtesy when dealing with patients. In turn, we would request patients to do the same. No form of aggression, verbal or physical in nature will be tolerated, and such behaviour may result in a patient being removed from the practice list and being reported to the Police.

We welcome all types of feedback. It is encouraging to hear what we are doing well, and helpful to find out where you think we could make improvements. Despite our best efforts, sometimes a patient may feel they have a genuine cause for complaint. We will always try to resolve this in-house where possible; if you are unhappy about any aspect of your care we suggest you discuss this in the first instance with the member of the practice team you feel most comfortable with, who may be able to deal with the problem quickly and easily.

Otherwise, please ask to speak to, or write to the Operational Manager, Linda Banks. Your complaint will be acknowledged within three working days, with a plan as to how it will be investigated, and a time-frame in which this will be achieved. The responsible partner for complaints handling is Dr Rosie Savage who will oversee the investigation, and report back to you. The practice may need to provide information about you, the treatment you have received, to insurers or legal advisers.

Please note that when responding to complaints, we may need to provide your medical information to insurers or legal advisers. Identifiable patient information will be anonymised unless the insurer or legal advisor specifically needs the information.

If you wish to seek independent help with your complaint, or you are dissatisfied with the result of our investigation you can contact NHS England as follows:

NHS ENGLAND
PO BOX 16738
Redditch
B97 9PT
Tel: 0300 311 22 33
Email: england.contactus@nhs.net

Alternatively you have the right to contact the Parliamentary and Health Service Ombudsman for an Independent Review. The Parliamentary and Health Service Ombudsman can be contacted as follows:

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1 4QP
Tel: 0345 015 4033
Fax: 0300 061 4000
Website: www.ombudsman.org.uk
Email: phso.enquiries@ombudsman.org.uk

NHS Choices Reviews and Ratings

Click here to view our NHS Choices reviews and ratings

Practice Team