We welcome all types of feedback. It is encouraging to hear what we are doing well, and helpful to find out where you think we could make improvements. Despite our best efforts, sometimes a patient may feel they have a genuine cause for complaint. We will always try to resolve this in-house where possible; if you are unhappy about any aspect of your care we suggest you discuss this in the first instance with the member of the practice team you feel most comfortable with, who may be able to deal with the problem quickly and easily.
Otherwise, please ask to speak to, or write to the Operational Manager, Linda Banks. Your complaint will be acknowledged within three working days, with a plan as to how it will be investigated, and a time-frame in which this will be achieved. The responsible partner for complaints handling is Dr Rosie Savage who will oversee the investigation, and report back to you. The practice may need to provide information about you, the treatment you have received, to insurers or legal advisers.
Please note that when responding to complaints, we may need to provide your medical information to insurers or legal advisers. Identifiable patient information will be anonymised unless the insurer or legal advisor specifically needs the information.
If you wish to seek independent help with your complaint, or you are dissatisfied with the result of our investigation you can contact NHS England as follows:
PO BOX 16738
Tel: 0300 311 22 33
Alternatively you have the right to contact the Parliamentary and Health Service Ombudsman for an Independent Review. The Parliamentary and Health Service Ombudsman can be contacted as follows:
The Parliamentary and Health Service Ombudsman
Tel: 0345 015 4033
Fax: 0300 061 4000
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