Tel: 020 7228 1619 Providing care, compassion and quality

Practice News

CQC Report

Care Quality Commission Report

The recent Care Quality Commission report has rated the practice as Good.

Click here to view the report.

National diabetes audit

National Diabetes Audit

This GP practice is taking part in an important national project about diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA).

To take part, your GP practice will share information about your diabetes care and treatment with the NDA. The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security.

Taking part in the NDA shows that this GP practice is committed to improving care for people with diabetes.

If you do not want your information to be used, please inform the receptionist, your GP or nurse. This will not affect your care.

If you would like more information about how your information is being used to help improve diabetes care please click here.

NHS England

Summary of GP net earnings

All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs who worked six months or more in Falcon Road Medical Centre in the last financial year was £61586 before Income Tax and National Insurance Contributions. This is for 7 part time and 2 locum GPs.

Patient Access

Patient Online Access

NHS England requires practices to promote and offer the facility to enable patient's online access to appointments, prescriptions, allergies and adverse reactions.

We currently offer the facility for booking and cancelling appointments and also for ordering your repeat prescriptions and viewing a summary of your medical records on-line. If you do not already have a user name and password for this system – please register your interest with our reception staff.

Friends and Family Test

The Friends and Family Test (FFT)

A new government initiative comes into force on 1st December 2014 known as "Friends and Family Test".

The Friends and Family Test (FFT) is an important tool that gives the opportunity for all patients who use the practice to give anonymous feedback on the care and treatment that they receive and to improve services. FFT is a two question survey and it is rolled out to all patients registered at the practice. The test results will be published locally. You can take the survey at the practice in paper form, on a tablet computer situated at reception or simply by clicking this link Friends and Family Test (FFT).

You can get further information about FFT on the NHS website.

Help us to improve the services provided to you - tell us what you think; take the FFT.


How likely are you to recommend our GP practice to friends and family if they need similar care or treatment? Extremely likely

Reason for score:
“Witnessing care of distressed patient - Compassion, Patience, Value, Individualised approach - dealt with by Manager, Reception Team, Nurse Practitioner, Mental Health Lead GP - finally the Police became involved - situation occurred over 2½ hours.”

Patient Participation Group

Patient Participation Group (PPG)

We would like to know how we can improve our service to you and how you perceive our surgery and staff. To help us with this we have a patient participation group so that you can have your say.

We will ask the members of this representative patients group some questions from time to time, such as what you think about our opening times or the quality of the care or service you receive. If you would like to participate and you're happy for us to contact you occasionally by email then please complete this form and submit it to us or leave your details at the reception. We will be in touch shortly after we receive your form.

Connecting your Care

Connecting your Care

This privacy notice explains why health and care providers collect information about you and how that information may be used. For additional information about our ‘Connecting Your Care’ programme please also see ‘Connecting Your Care’ leaflet and Frequently Asked Question or visit:

Breast feeding

Breast feeding

The practice supports and encourages breast feeding. We now have a private area in the waiting room for mothers who wish to feed their babies.


The new Accessible Information Standard

If you need help with communication click here.

Practice Team