We are pleased to be able to offer you an appointment with a doctor or nurse on the same day or in advance.
We are now able to offer you the opportunity to book appointments online.
If you need medical attention when the surgery is closed please contact our Out of Hours service.
For full details about how to make an appointment or to contact our Out of Hours Service please see below.
We offer a range of same day or advance appointments with the doctors.
In addition to day time appointments we also offer advance appointments in the evenings on Monday, Tuesday and Thursday until 18.45 and on some Saturday mornings from 09:00 until 11.45.
Please call the reception desk on 020 7228 1619 to book an appointment. The receptionists may ask you some questions about why you are coming to see the doctor or nurse to ensure you get an appointment with the right person. You do not have to give this information if you do not wish to.
We think it is important to provide continuity of care and to establish a good relationship with you so we encourage you to see the same doctor if possible. If you prefer to see a particular doctor or nurse please let the receptionist know. Some of the doctors may not be available to see patients every day but we will try and get you to see the doctor of your choice if we can.
If you would feel more comfortable seeing a male or female doctor please let the receptionist know when you book an appointment.
Appointments are booked for 10 minutes. If you think you will need a longer time or you have several problems you would like to discuss with the doctor or nurse then please book two appointment slots to give you and the doctor sufficient time.
If you are late for your appointment, you may be asked to rebook your appointment for another day and time. It is at the doctor's or nurse's discretion whether a late arrival can still be seen and we ask that you respect their decision.
A selection of doctor appointments can be booked online, eliminating the need to wait on the telephone to book your appointment. You will need to register for this service in advance. Please enquire at reception. Click here to access our online booking facility. We plan to expand this service in the future.
If your first language is not English, and you wish us to arrange an interpreter for your appointment, please advise the receptionist when booking your appointment. This service is available for routine appointments booked in advance only, and is subject to availability. Your appointment duration will be longer than usual, to cover the increased time needed when a translator is present.
Click here: https://patient.emisaccess.co.uk/
Our online appointment booking system is for routine GP appointments up to 4 weeks in advance. We are NOT able to offer this service for urgent same day appointments, 8 week baby checks, nurse appointments, travel advice, travel immunisations or wound care.
Step 1: You will need to obtain a registration letter from the practice that has your PIN, Practice ID, Access ID & NHS number which you will need to activate the service. This is a document that allows you to register for the online appointments service. You need to contact the practice in person with photographic ID (due to confidentiality, we only give these out in person). The online appointment booking service is available to all patients over the age of 16.
Step 2: Once you have your letter, go to https://patient.emisaccess.co.uk/. On the website that opens up, press the green button that says REGISTER.
Step 3: If you have your registration information to hand click YES. Follow the instructions and fill out the forms presented to you by the website (see reference image below). You should also have a pen & paper handy to note down your login information in the next few steps.
Step 4: Once you have entered your information, you will be given a User ID and will have to choose a password. From this step onwards, you should always use your User ID & chosen password to logon to the appointment system.
Step 5: Login using your Id and Password. You will see an option to 'book appointment'. If there are no online appointments left, you will get a message informing you that there is nothing available at the moment. Please note that the surgery adds new appointments 4-6 weeks in advance.
Step 6: You don't need to come back to this page every time you wish to book an appointment. You can go directly to this page at: patient.emisaccess.co.uk to book appointments.
If you have any issues with the service, you can read a useful FAQ by clicking here.
(https://patient.emisaccess.co.uk/Static/Help).
Alternatively, here is a short video on how to book an appointment (http://cdn.patient.co.uk/html/make-an-appointment.html).
Please Note:
If you already have 2 appointments and cannot book more, this is because you are able to book a maximum of 2 appointments on-line at any time. This is to avoid abuse of the online booking system. If you need to book more than 2 appointments, you will need to either call the practice (see 'Contact Details' section of our website), or cancel one of your existing 2 appointments and rebook your desired appointment slot.
We recognise that intimate examinations by health care professionals (e.g. breasts, genitalia, rectum, or any examination where it is necessary to touch or be close) can be distressing or embarrassing for some patients. Wherever possible, you will be offered the service of having an impartial observer (chaperone) present during an intimate examination.
We would appreciate you notifying reception if you cannot make your appointment, even if it is on the day of your appointment. There is always a high demand for appointments so if you cancel, the appointment can be offered to someone else.
The Wandsworth GP Out of Hours service provides advice, information and treatment for NHS patients who become unwell during the out-of-hours period when your GP surgery is closed. Access to the service is via the NHS 111 line and in Wandsworth is delivered by CareUK The NHS 111 team will assess your condition over the phone and if it is clinically appropriate, they will refer you to the out of hours service. This will then result in either:
Or
Calls to NHS 111 are free from mobile phones and landlines and the service can be accessed 24 hours a day 365 days a year by dialling 1-1-1.
If you have a life-threatening emergency, please dial 999, request the ambulance service, and be prepared to give the operator full details and location of the emergency. If someone is unconscious, unresponsive, having difficulty breathing or showing symptoms that might indicate a heart problem or stroke, or are acutely ill (such as running a very high fever or in severe pain), and you believe them to be at risk without immediate medical help - call 999.
If you have an accident or medical emergency, the nearest Emergency Department is at St George's Hospital, Blackshaw Road, London SW17 OQT.
However we recommend that in the first instance you seek advice from NHS 111 by dialling 111 free of charge, from any telephone. The service will assess your symptoms, and may be able to offer you a more appropriate and convenient local urgent care centre.
If you wish to speak to a doctor about a medical matter which is not urgent, please telephone 020 7228 3399, between 11:30 and 12:30. Please give your name and contact details together with a brief reason for your call to the receptionist who will pass the message to the doctor. Please note that the doctor may not call you back straight away so please allow the doctor a day or two to get back to you.
Although home visiting is an important part of providing you with good care, the medical centre has much better facilities to conduct an examination and start investigations than at home, so it is always best to be seen at the surgery if at all possible. The home visiting service is for patients who are housebound or are too ill to come to the surgery. Children can almost always be brought to the surgery and we will make a particular effort to make sure that children who are ill are seen quickly. If you are unable to come to the surgery, please telephone 020 7228 1619 before 11:00 so the doctors can plan the home visits after morning surgery. You may be telephoned by the doctor, so please ensure you leave a contact number when you request a visit. We can only visit you at the address at which you are registered at the practice.
For results of blood test and investigations arranged by your doctor telephone 020 7228 3399, after 14:30. All test results are seen by a doctor. The receptionist can only tell you whether the test is normal or if another course of action is necessary.
The practice has a strict policy regarding confidentiality and data protection. We will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
